Refund & Scope Adjustment Policy
Effective Date: 2026-11-08 • Hoooplaaa Incorporated
1. Pre-Fulfillment Cancellation
If a client cancels an order before our specialists begin setup work (i.e. while status remains in 'awaiting_requirements'), a 100% full refund is issued back to the original payment channel (subject to provider processing deductions where applicable).
2. Platform Ineligibility Adjustment
In the event that a client purchases a 3-Platform Bundle and their business is subsequently determined by official platform guidelines to be ineligible for Google Business Profile (e.g. dropshipping or virtual offices with no in-person contact), Hoooplaaa will either: (a) re-scope the order to alternative digital assets of equal value, or (b) issue a partial refund for the unfulfilled component.
3. Completed Deliverables & Included Revisions
Because digital setup work involves dedicated specialist hours and asset deployment, full refunds cannot be issued once deliverables have been configured and handed over. However, all services include 1 formal revision cycle to correct any discrepancy against agreed scope.